Shipping Policy
We want to ensure you have a clear understanding of our shipping procedures, timelines, and associated costs. Please review the following policy details.
Processing Time
All orders are processed within 2-5 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. Please note that the processing time is separate from the shipping time, which is detailed below.
Shipping Methods and Delivery Estimates
We currently ship to a wide range of countries. The shipping cost for your order will be calculated at checkout based on the destination and the weight of the items.
The estimated delivery times are as follows:
- Standard Shipping: 7-20 business days
- Express Shipping: 5-10 business days
These delivery times are estimates and commence from the date the order is shipped, not the date of purchase. While we make every effort to ensure these timeframes are met, various factors outside our control (such as customs processing, weather, or carrier delays) can occasionally impact delivery.
Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email. This email will contain your tracking number and a link to track your package’s journey. If you have not received your tracking information within 7 business days of placing your order, please contact us.
Shipping Rates
The shipping cost is calculated in real-time based on your location and the products in your cart. You can view the final shipping charge on the checkout page before you complete your purchase. We occasionally offer free or discounted shipping promotions, which will be advertised on our website.
Customs, Duties, and Import Taxes
For international orders, please be aware that you may be subject to customs duties, import taxes, or other fees levied by your country’s customs authority. These charges are the sole responsibility of the recipient. We have no control over these costs and cannot predict what they may be. We recommend contacting your local customs office for more information.
Order Issues
Incorrect Shipping Address:
It is the customer’s responsibility to provide a complete and accurate shipping address at the time of purchase. We are not responsible for orders lost or delayed due to an incorrect or incomplete address provided by the customer. If you realize you have entered the wrong address, please contact us immediately. If your order has not yet been processed, we will attempt to update it. However, if the order has already been shipped, we cannot redirect the package.
Lost or Stolen Packages:
We are not liable for packages that are lost or stolen after they have been marked as delivered by the shipping carrier. Please ensure someone is available to receive the package or that it can be left in a secure location.
Damaged Items
If you receive a damaged product, please contact us within 7 days of receiving your order. You may be required to provide photographs of the damaged item and its packaging to assist us in resolving the issue promptly.
Returns
For information on returns, please refer to our dedicated Return Policy on our website.
Policy Changes
We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
For any questions regarding shipping, please visit our contact page at easeassembly.com.