SHIPPING

Where do you ship from?
We ship all orders from our fulfillment centers.

What are your shipping options and costs?
We offer worldwide shipping. All orders are shipped via DHL Express, and the cost is calculated at checkout based on your location and order size.

How long will it take to receive my order?
Once your order is placed, it will be processed and shipped within 2-3 business days. You will receive a shipping confirmation email with a tracking link as soon as your order is on its way. Delivery times vary by destination.

Do you ship to P.O. boxes?
No, we are unable to ship to P.O. boxes. Please provide a physical street address for delivery.

My order says delivered, but I haven’t received it. What should I do?
First, please check the delivery address you provided and look around your property, including with neighbors. If you still cannot locate your package, please contact the shipping carrier directly using the tracking number provided in your shipping confirmation email. If the carrier is unable to help, please contact us at easeassembly.com for further assistance.

RETURNS & EXCHANGES

What is your return policy?
We offer a 30-day return policy from the date you receive your item. The item must be in its original, unused, and unassembled condition with all original packaging and tags. For more details, please visit our Returns & Exchanges page at easeassembly.com.

How do I initiate a return or exchange?
To start a return or exchange, please visit easeassembly.com and log into your account. Follow the instructions to process your request. You will receive a return shipping label via email.

When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund. The refund will be credited back to your original payment method. Please allow 1-2 weeks for the refund to appear on your account, depending on your bank’s processing times.

Do you offer exchanges?
Yes, we are happy to offer exchanges for a different size or color, subject to availability. Please initiate an exchange request through our portal at easeassembly.com.

PRODUCT & CARE

What materials are used in your products?
Our products are crafted from high-quality, sustainably sourced materials. We use solid woods and premium composites, ensuring durability and a timeless aesthetic. For specific material information, please refer to the individual product descriptions.

How do I care for and clean my furniture?
To maintain the beauty of your furniture, we recommend regular dusting with a soft, dry cloth. For deeper cleaning, use a slightly damp cloth and mild soap, then dry immediately. Avoid harsh chemicals or abrasive cleaners. Please see the care instructions included with your product for detailed guidance.

Are assembly instructions included?
Yes, every product comes with clear, step-by-step assembly instructions. For additional support, you can find digital guides and video tutorials on our website at easeassembly.com.

Is the furniture easy to assemble?
Yes, our furniture is designed for straightforward assembly. Most items can be assembled by one or two people in a short amount of time using the provided instructions and tools.

ORDERS & PAYMENT

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other select payment gateways.

Can I modify or cancel my order?
We are only able to modify or cancel an order if it has not yet entered the fulfillment process. Please contact us immediately at easeassembly.com with your request. We will do our best to assist you, but we cannot guarantee changes once an order is being prepared for shipment.

Will I receive an order confirmation?
Yes, immediately after placing your order, you will receive an order confirmation email. If you do not see it, please check your spam or junk folder.

I have a discount code. How do I use it?
You can enter your valid discount code during checkout on our website. There will be a field to apply the code before you complete your purchase.

CONTACT

How can I get in touch with you?
For any questions not answered in this FAQ, please reach out to us through the contact form on our website at easeassembly.com. Our customer service team is here to help and will get back to you as soon as possible.